Earlier this month, leaders from across Delaware gathered for AIinDE, a premier event focused on the transformative power of artificial intelligence in the world of business. The event brought together regional experts, government officials, and private sector innovators to explore how AI is reshaping industries and how local organizations can stay ahead of the curve.

Our Vice President, Rich Kenney, attended the event as part of his ongoing involvement with TechForum of DE, where he serves as President on the board.

The keynote address was delivered by Mike Hruska, CEO of Problem Solutions and a recognized expert in practical AI applications. Hruska shared real-world strategies for turning AI disruptions into competitive advantages, drawing on years of experience guiding companies through digital transformation. The program also featured a distinguished panel of speakers, including: 

• Greg Lane, Chief Information Officer, State of Delaware
• Representative Krista Griffith, Delaware House of Representatives
• Dr. Sunita Chandrasekaran, University of Delaware
• Nashon Little, Founder of AI Training Company

Each speaker offered valuable insight into how AI is being used to drive innovation in public service, academia, and entrepreneurship.

“Thanks to the dedication and vision of the TechForum board, AIinDE was an incredible success,” said Rich Kenney. “Attendees left with actionable insights, real-world use cases, and practical strategies for harnessing AI in their work. Our speakers were outstanding—each one highlighted powerful ways AI is already reshaping the world around us, and what’s still to come.”

We’re proud to support and participate in events like AIinDE, which help shape the future of technology in our region and beyond.

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In today’s evolving threat landscape, cybersecurity isn’t just an IT concern, it’s now a prerequisite for doing business. More importantly, cyber insurance providers are raising the bar for their cybersecurity standards for coverage, with many now requiring Security Information and Event Management (SIEM) systems and Security Operations Center (SOC) capabilities as part of their underwriting process.

If your organization is relying solely on traditional antivirus and firewall tools, it may no longer meet the baseline for coverage – or worse, for claim approval.

Understanding SIEM and SOC: What’s the Difference?

SIEM tools act as a centralized hub for collecting, correlating, and analyzing logs from across your network, servers, endpoints, firewalls, and more. They help detect unusual activity, like a user logging in at 2 a.m. from an unexpected location, and alert your team before damage is done.

A SOC, whether in-house or outsourced, is the team (or service) responsible for monitoring these alerts, investigating threats, and responding in real time 24/7/365.

Together, SIEM and SOC form the nerve center of a proactive security posture.

Why Cyber Insurers Are Now Requiring SIEM/SOC

Cyber insurers have seen a dramatic spike in claims due to ransomware, business email compromise, and insider threats. In response, underwriters are tightening eligibility by requiring systems and protections such as:

• Real-time threat monitoring capabilities
• Centralized log management and extended retention (often 12+ months)
• Proactive incident detection and response workflows
• Proof of compliance with security frameworks like NIST, HIPAA, or CIS
• Evidence of risk mitigation during breach investigations or claims reviews 

If you cannot show that your organization actively monitors, detects, and responds to threats, insurers may deny coverage, limit payouts, or increase premiums. 

Dispelling Common Myths

Many organizations, especially SMBs, believe they’re too small to be targeted or that their current stack is “good enough.” Unfortunately, these assumptions are outdated:

• “We have logs.” → But are they being analyzed in real time? 
• “We have antivirus.” → But what happens if it fails to detect a zero-day threat?
• “We’ve never had an incident.” → Breaches are often discovered months after the fact, and no one is 100% able to avoid a breach.

Affordable, Scalable Solutions Are Within Reach

You don’t need a massive IT department to meet these requirements. Many IT providers like TechSolutions now offer managed SIEM and SOC services tailored to SMBs, giving you:

• 24/7 monitoring and alerting 
• Expert threat response
• Compliance-ready reporting
• Integration with your existing systems
• Peace of mind when renewing or applying for cyber insurance.

Ready to See Where You Stand?

If you are concerned about potential gaps in your current environment, reach out to the TechSolutions team. We can help you identify and understand what your policy may soon require and offer the necessary systems to meet these requirements with ease.

Let’s ensure your cybersecurity posture protects both your business—and your bottom line.

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Near the end of February, two members of the TechSolutions team had the opportunity to attend Right of Boom, a premier cybersecurity conference held in Las Vegas. This three-day event brought together industry leaders to discuss the latest trends, strategies, and technologies designed to keep businesses secure. The conference featured a variety of sessions, covering both technical insights and business-focused approaches to cybersecurity. From proactive defense strategies to incident response best practices, the insights gained from this conference will help TechSolutions continue to provide robust security solutions for our clients. Staying informed on emerging threats is critical, and we’re committed to ensuring your business remains protected in an ever-evolving digital landscape.

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Recently, the U.S. Department of Defense announced a shift in its cyber operations strategy, including a pause in offensive cyber activities specifically targeting Russia. This change is part of a larger initiative to re-evaluate national cybersecurity priorities and enhance global engagement strategies.

While some experts have expressed concern about the potential implications of this shift, noting the increased rate and threat of cyberespionage, while others view it as a recalibration aimed at long-term strategic goals. It’s important to note that this decision does not impact ongoing defensive efforts by agencies like the Cybersecurity and Infrastructure Security Agency (CISA) and the National Security Agency (NSA), both of which continue to monitor and respond to cyber threats from a variety of sources.

For IT leaders and cybersecurity professionals, this move is a reminder of how quickly the threat landscape can shift and the importance of having agile, adaptable defenses in place. Increased attention is now being directed toward other emerging threats, such as advanced persistent threats (APTs) from a broader range of state-sponsored and independent actors.

What This Means for SMBs: A Wake-Up Call to Strengthen Defenses

While cybersecurity headlines often focus on national infrastructure or large enterprises, small and mid-sized businesses (SMBs) are increasingly in the crosshairs of sophisticated cyberattacks. In fact, attackers often view SMBs as lower-hanging fruit and see them as targets with valuable data and systems but potentially fewer resources to defend them.

This shift in U.S. cyber posture should serve as a timely reminder for SMBs: no organization is too small to be a target, and proactive cybersecurity measures are now more critical than ever. Check your SMB’s current cybersecurity defenses against this list and ask yourself if you could be more prepared to handle an attack and get back to regular operations as soon as possible in the aftermath.

SMB Cybersecurity Quick Checklist

• Ensure antivirus, firewall, and endpoint protection tools are up to date
• Investigate adding SOC and SIEM monitoring technology to your network
• Implement multi-factor authentication (MFA) across all key systems
• Provide regular employee cybersecurity awareness training
• Back up data regularly, both onsite and offsite/cloud-based
• Develop and test an incident response and disaster recovery plan
• Review your vendor and third-party risk exposure
• Consider partnering with a managed IT or cybersecurity provider

Now is the perfect time to revisit your cybersecurity roadmap for your business. If you’re unsure where to start or want a second set of eyes on your current protections, our team is here to help. Let’s work together to build a more resilient, secure, and proactive IT environment no matter the size of your business.

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The CRN^®, a brand of The Channel Company, has recognized TechSolutions, Inc. on its Managed Service Provider (MSP) 500 list in the Security 100 category for 2025. 

CRN’s annual MSP 500 list is a comprehensive guide to the leading MSPs in North America. These companies deliver essential managed services that enhance business efficiency, simplify IT, and optimize return on technology investments for their customers. 

The annual MSP 500 list is divided into three sections: the Pioneer 250, which recognizes MSPs focused on the small-and-midsize-business market; the Elite 150, recognizing MSPs with a blend of on- and off-premises services for mostly midmarket and enterprise customers; and the Managed Security 100, spotlighting MSPs with cloud-based security services expertise.

“The solution providers on our 2025 MSP 500 list deliver innovative managed services portfolios that enable clients of every size to be more agile and optimize their IT budgets as they grow their business,” said Jennifer Follett, VP of U.S. Content and executive Editor CRN, at The Channel Company. “These are the companies that anticipate client tech needs and develop groundbreaking services and solutions that let customers focus on their core business so they can accelerate success.” 

We are so honored to be featured on this list and strive to continue growing and innovating as a company over the next year to continue providing the best service possible to all our clients.

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Ah, February – love is in the air and Cupid may just have his arrow pointed toward you and a special someone. But Cupid has competition. It’s also tax season and scammers are out looking for their special someone(s), too. As if taxes weren’t horrible enough on their own, criminals are devising new ways to trick us into tax scams, with horrific consequences.

According to IRS data, tax scams spike in January and February and intensify through April. Last year, scammers targeted numerous business owners by misrepresenting the Employee Retention Credit (ERC), charging hefty fees for assistance with applications – even for a credit many victims didn’t qualify for. So many business owners were attacked that the IRS set up an ERC withdrawal program to help those who realized they had unknowingly submitted fraudulent claims.

Popular Tax-Time Scams

Tax scams are particularly tricky because no well-meaning taxpayer wants to make a mistake and get in trouble with the government. Scammers and cybercriminals prey on our fear of compliance issues by posing as IRS agents, tax software providers or even colleagues in financial departments, with urgent messages demanding payment or Social Security numbers.  

It may be only February, but these scammers are likely already in your inbox. Take a few minutes to read about these common tax-time scams and what you can do to prevent them. 

1. Phishing And Smishing Scams 

Scammers love pretending to be the IRS to get your personal information. They’ll send fake e-mails or texts promising refunds or threatening legal action, hoping you’ll click on their links or share sensitive details. These scams don’t just target individuals – they often go after tax pros and businesses because those can give access to loads of valuable data.

How to prevent it: Never click on links or reply to unexpected messages claiming to be from the IRS. If something feels off, report suspicious e-mails to phishing@irs.gov, and aways verify messages directly with the IRS through official channels.

2. Online Account “Help” 

Scammers are targeting taxpayers by offering help setting up an IRS online account. Their goal is to steal your personal tax and financial information, which they can then use for identity theft. These criminals may pretend to be “helpful” third parties, tricking you into handing over sensitive details like Social Security numbers or IDs, which they can use to file fake tax returns and steal refunds.

How to prevent it: Only create your online account directly through IRS.gov and avoid any unsolicited offers for third-party help. If someone reaches out offering to assist, it’s probably a scam. 

3. Fuel Tax Credit Scams 

The IRS is warning taxpayers about popular scams pushing Fuel Tax Credit claims, which are only available for off-highway business or farming use. Scammers will mislead you by fabricating documents or receipts for fuel to make false claims, often charging hefty fees in the process. While these scammers profit, you are left with the risk of facing IRS scrutiny and potential penalties.

How to prevent it: If you’re considering claiming a Fuel Tax Credit, make sure you’re eligible, as incorrectly claiming it could lead to serious consequences like fines or criminal charges. Always consult a qualified tax professional to ensure your claims are legitimate.

You Know The Saying: If It Sounds Too Good To Be True, It Probably Is

Many of these scams are plastered all over the Internet, often with promises of tax savings that sound too good to be true. But the old saying still rings true: If something seems too good, it probably is. These schemes might look tempting, but they can land you in hot water with the IRS and lead to serious legal trouble. This year, make tax season a little less miserable by sticking to legitimate, proven methods. You can also check out the IRS Dirty Dozen list with details on all the common tax scams and tips on how to stay safe this tax season.

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January is a fresh start for many and is the perfect time to reflect on the past year and how we can grow over the next. In December 2023, we made our predictions for the tech trends we saw dominating the news and business world for 2024. Let us reflect on these and how they developed and took the spotlight over the past year.

While AI is still a huge topic going into this new year, it was also one of our biggest trends last year. We saw incredible leaps and developments in AI technology in 2024. Tools such as Microsoft CoPilot have made AI accessible as an everyday assistant tool for workers everywhere, helping to craft emails, rewrite documents, create PowerPoint slides, and more. Many businesses now see AI as a necessity for efficiency and implement it in as many ways as possible in day-to-day processes. Even things such as code writing are becoming more automated, with people filling the role of overseeing and accuracy checking once the draft has been created. AI will only continue its fast progression over the next year, and we are excited to see how we can implement it more in our work life.

Adopting a security first mindset is something we place importance on here at TechSolutions, and it is something we pass along to our clients and their users. We discussed how continuous threat exposure management should be a top priority for CEOs and business leaders throughout 2024. The rise of AI over the past year also brought the rise of more sophisticated and easily fabricated social engineering techniques, meaning end user training and business leader presence pushing to be aware of these threats is more important than ever. Human error is one of the leading causes of breaches, therefore an increased emphasis on quality and frequent training on social engineering tactics is necessary in addition to the increase in network surveillance solutions, including technologies such as Zero Trust Network Access.

With more push from insurance companies, SMBs came to see the importance of cyberinsurance and why it goes hand in hand with building a robust IT program for their company. If you build your IT program well from the start, meeting the requirements for coverage is easy. Your business becomes better protected and prepared to handle cyberthreats and jumping over hurdles to meet insurance requirements is less tedious. Coupled with the push from business executives to highlight a cybersecurity first mindset, SMBs developed stronger IT programs to prepare themselves for potential threats.

Cloud storage and sharing was the number one way businesses decided to create collaborative working environments. Over the past year, we saw many businesses push to move their users completely off on-premise servers and onto the cloud, not only to assist with ease of access for documentation, but also to place emphasis on a collaboration focused environment that includes all varieties of hybrid and in-office workers. Microsoft SharePoint and similar technologies have become staples for businesses and will continue to see more growth over the next year with the introduction of more AI-based tools for these platforms.

The idea of cyber resilience on top of strong cybersecurity programs was built hand in hand with push from insurance companies and from executives looking to create a cyber aware workplace. Cyber resilience comes from building a strong cybersecurity infrastructure and fostering a culture that emphasizes the importance of cybersecurity. Over the past year, SMBs looked for more ways they can protect themselves from cyber threats as more news stories highlighted breaches at companies of all sizes. Building up these robust programs allows for less time and money to be lost after an attack, something that is especially important in the small business world where even small losses are significant. Overall, the idea of cyber resilience helped SMBs protect themselves, their revenue, and their efficiency.

Looking back, the trends we predicted to have a significant impact on the 2024 business world were as important as we thought. It is exciting to watch how quickly these trends can progress in a year, and how they will continue to affect the business and tech worlds in the years to come. Check out our trends and predictions for the coming year on our blog and keep them in mind for the coming year as you start to make business decisions.

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TechSolutions celebrated the monumental milestone of 25 years in business earlier in December. We are so thankful for everyone who has supported us and our services and are excited to see how we can continue to grow in the coming years. Our success is only possible with the partnership and trust we receive from our clients, vendors, and employees. We wish everyone a happy and prosperous new year as we look toward the future!

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Over the past few months, the TSI team has participated in a local softball league. With our varying levels of experience with the sport, we played out the season well and even won a game during playoffs. We loved having the opportunity to extend our teamwork beyond the walls of our office and IT solutions, and plan on playing in another league in the spring.

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As we look to 2025, the tech industry is poised for transformative changes. From advancements in artificial intelligence to evolving cybersecurity frameworks, businesses must adapt to stay competitive. Let’s explore the key trends driving innovation and shaping the future of technology in the coming year.

1. Generative AI and Advanced AI Models: Generative AI has revolutionized industries by creating high-quality content, including text, images, and videos. Tools like Microsoft Copilot and OpenAI’s ChatGPT are enabling businesses to streamline operations and enhance productivity. However, as AI becomes a commonplace tool in both the workplace and households, organizations must address challenges like data privacy, ethical AI use, and the risks of AI-generated misinformation. Implementing AI use is essential for all companies if they want to keep up in terms of both output and efficiency in the new year.
2. Passwordless Authentication: The era of passwordless authentication is upon us. Traditional passwords are increasingly vulnerable to breaches due to human error and sophisticated cracking techniques. By adopting biometric systems like facial recognition or hardware-based security keys, businesses can enhance security and provide a seamless user experience. We will soon see the familiar 16-character complex passphrase be left behind.
3. Sophisticated Social Engineering: Social engineering attacks have grown more sophisticated alongside advancements in AI, with bad actors leveraging AI tools to craft convincing phishing emails or fake personas. For instance, deepfake technology can simulate realistic voice or video messages to deceive victims. Businesses must prioritize employee training and deploy advanced email and behavioral security systems to counter these threats.
4. Zero Trust Architecture: Zero Trust Network Architecture (ZTNA) has become a critical cybersecurity strategy, emphasizing ‘never trust, always verify.’ By continuously authenticating users and devices, and limiting access to only what is necessary, ZTNA helps organizations protect sensitive data and mitigate insider threats. With the continued scope of remote work and hybrid environments, implementing ZTNA will be a key priority for IT leaders in 2025.
5. Quantum Computing Risks and Opportunities: Quantum computing holds immense potential to solve problems beyond the capabilities of traditional computers. However, its ability to break current encryption methods poses a significant cybersecurity risk. The U.S. National Institute of Standards and Technology (NIST) has already started standardizing post-quantum cryptographic methods to address this threat and better prepare for it to become commonplace. Organizations must begin adopting quantum-resistant cryptographic algorithms to protect sensitive data. Fields such as logistics, drug discovery, and financial modeling will benefit from quantum computing breakthroughs.
6. IoT Security and Edge Computing: By 2025, there will be over 75 billion IoT devices globally, creating vast networks of interconnected devices. This explosion increases the risk of cyberattacks targeting IoT endpoints. Businesses are adopting edge computing solutions to process data locally rather than in centralized data centers, reducing latency and enhancing security. Because of this, organizations must secure IoT devices through stronger authentication protocols, firmware updates, and segmentation of IoT networks to prevent large-scale breaches

As technology evolves, staying informed about these trends will be essential for businesses to remain competitive and secure. Organizations must not only embrace innovation but also proactively address emerging risks to thrive in 2025 and beyond.

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